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Return & Refund Policy

At Evasma, we strive to ensure your complete satisfaction with every purchase. Our return and refund policy is designed to be fair, transparent, and compliant with the Consumer Protection Act, 2019, and other applicable Indian laws. Please review the terms below carefully:

1. Undelivered Products

  • If your order has not been delivered due to reasons such as lost packages, failed delivery attempts, or logistical issues, you are eligible for a full refund or a replacement.
  • Action Required: Contact our customer support team within 7 days of the expected delivery date to report the issue.
  • We will investigate the matter and, upon confirmation, either process a full refund or reship the product at no additional cost to you.

2. Defective or Damaged Products

  • If you receive a perfume that is defective (e.g., leaking, improperly sealed) or damaged during transit, you are entitled to a replacement or a full refund.
  • Action Required: Notify us within 3  days of delivery with details and evidence (e.g., photos) of the defect or damage.
  • We will arrange for a replacement or issue a refund after verifying the issue.

3. Wrong Product

  • If you receive a product that differs from what you ordered, you may request a replacement or a refund.
  • Action Required: Contact us within 3 days of delivery to report the discrepancy.
  • We will send the correct product or process a refund, as per your preference.

4. Order Cancellation

  • You may cancel your order before it is shipped and receive a full refund.
  • If the order has already been shipped, our standard return policies for delivered products will apply.

5. Non-Returnable Items

  • Due to hygiene and safety concerns, we cannot accept returns for opened or used perfume products unless they are defective or damaged.
  • This aligns with industry standards for cosmetic and fragrance products under Indian regulations.

6. Refund Process

  • Once your return request is approved, we will process your refund within 7-10 business days.
  • The refund will be credited to your original payment method.
  • Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong product, undelivered order).

7. Contact Us

For any questions about returns or refunds, feel free to reach out:

Email: evasmaperfume@gmail.com

Phone: 9158482256

Legal Compliance

This policy adheres to the Consumer Protection Act, 2019, and the E-commerce Rules, ensuring your rights as a consumer are fully protected. We aim to provide a hassle-free experience while meeting all legal obligations.

We’re here to help make your EVASMA experience smooth and satisfying.